Shipping policy

Shipping Policy

At Urban Vanguard, we partner with global craftsmen and warehouses to bring you premium leather goods. Our goal is to offer you the best shipping options, no matter where you live.

1. Order Processing Time (Handling)

All orders are processed and dispatched within 1 to 3 business days.

  • Order Cut-off Time: 5:00 PM (GMT) Monday to Friday.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with a tracking number as soon as your order leaves our warehouse.

2. Shipping Estimates (Transit Time)

We offer Free Tracked Shipping to the United Kingdom, Canada, Australia, and the USA.

  • Estimated Delivery: 5 to 12 business days.

  • Please note that these are estimates. While most packages arrive within the timeframe, occasional delays may occur due to external factors.

3. Tracking Your Order

Once your order is shipped, we will provide a tracking link. You can follow your package’s journey in real-time through our "Track Your Order" page or via the carrier's website.

4. International Shipments & Customs

To ensure the best quality and price, our products are shipped directly from our international distribution centers.

  • Taxes & Duties: For most orders to the UK, USA, and Australia, customers typically do not face additional customs charges. However, any local import duties, taxes, or customs fees remain the responsibility of the recipient.

  • Customs Delays: Urban Vanguard is not responsible for delays caused by the customs department in your country.

5. Incorrect Address & Undelivered Packages

Please double-check your shipping address before finalizing your order. We are not responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us due to an insufficient address, a reshipping fee may apply.

6. Order Cancellations

Due to our automated system, orders are sent to our warehouse immediately. If you need to cancel, please contact us within 6 hours of purchase. After this window, or once the order has been processed, we cannot cancel the order, and you will need to follow our Returns Policy.

7. Delayed Packages

If your package has not arrived within 20 business days, please contact us at info@urbanvanguard.co We will open an investigation with the carrier to ensure your items reach you or provide a suitable resolution.